Frequently Asked Questions

General Questions:

Q: Are you open on Sundays?

A: No, all of our departments are closed on Sunday.

Q: Do I need an appointment to test drive a vehicle?

A: No, you do not need an appointment to test drive a vehicle, but it is recommended to book a test drive beforehand to make sure we have the specific model you're looking for ready for you to drive.

Q: When are your showroom hours?

A: Our showroom is open on Mondays to Thursdays from 9 AM to 7:30 PM and Fridays from 9 AM to 7 PM and Saturdays from 9 AM to 6 PM.

Q: Can I sell my car here even if I'm not buying another one from you?

A: Yes! We are happy to purchase your vehicle from you even if you don't buy one from us.

Q: Do you guys offer any warranties?

A: Here at OC Welch Ford Lincoln, we offer several extended warranty options that can cover your vehicle, from the powertrain/engine to almost every thing on your car. We also offer extended maintenance plans. Please submit the following information, and we will be glad to go over all of your options with you.

Q: Can I pre-order a Ford here?

A: Yes, custom order the Ford model you want and choose the available features that fit your need. If you're looking for something else, we offer convenient, dealer-direct custom ordering.

Sales Questions:

Q: Do you have 2022 Ford models in stock?

A: Yes, there are 2022 Ford vehicles available! Explore our new Ford inventory today!

Q: What pre-owned models do you have in stock?

A: Our dealership offers a wide selection of used vehicles from different makes and models. Explore our used inventory online or visit our dealership today!

Q: Do you guys offer certified pre-owned models?

A: Yes, browse through our CPO inventory online or visit our dealership and find the model you are looking for!

Q: Do you guys offer any new car specials?

A: Yes! Find out more about our different specials on our website!

Q: Do you guys have any used car specials?

A: Yes! In addition to our new car specials, we offer used vehicle specials. Visit us online for more information!

Q: Do you have any lease deals?

A: We offer lease deals on many Ford models, like the Ford Explorer, Ford Escape, and more. Visit our website to see our current deals or ask our finance center team today for more info. 

Financing Questions:

Q: Do you offer financing?

A: Yes, financing is available depending on your credit score. Apply online or visit our finance center today!

Q: What kind of credit do I need to buy a car?

A: Whether you have excellent credit or you're working on building or improving your credit score, you have options available to you. For example, making a larger down payment or having a co-signer could be a benefit. Speak one-on-one with one of the auto finance experts on our team and they'll help you understand your options and secure your loan.

Q: Why lease instead of purchasing a vehicle?

A: Because leasing is temporary, a lease may allow you to drive a new car more often. Leasing also tends to come with a typically lower monthly payment compared to buying the same car. For more information on leasing, speak to one of our finance team member!

Service Questions:

Q: When is your service center open?

A: We are open on Mondays to Fridays from 7:30 AM to 6 PM and Saturdays from 7:30 AM to 4 PM.

Q: How do you schedule a car maintenance?

A: You can book a service by calling our service center or by going online and scheduling a service appointment.

Q: How do I cancel my service appointment?

A: To cancel your appointment, please call our service department.

Q: Do you have any service specials?

A: Absolutely! Find out more on our website!

Q: What services does your dealership provide?

A: We offer all regular services, including: oil change, brake repair, and other more. Find out more on our website or contact our service center today!

Q: When should you service your vehicle?

A: For the average driver, we recommend scheduling service roughly every 7,500 to 10,000 miles, which is approximately twice per year. You should never go more than one year between service visits. 

Q: Why does your car need oil changes?

A: One of the main reasons you should have your oil changed is because it helps keep your engine clean. By changing the oil regularly, you prevent engine sludge from building up. This keeps the engine parts clean as well and helps them to run smoothly, giving you long-lasting performance.

Q: How do I know my oil needs changing?

A: More recent models will remind you on your dash board. However, one way is to pay close attention to your vehicle's owner's manual and its scheduled maintenance intervals at the recommended mileage. They will help ensure that oil changes are done before any engine damage can occur to your vehicle.

Q: What kind of oil does my car take?

A: When deciding on the oil that's right for your vehicle, it can really come down to the recommendations of your manufacturer. If you're not sure which oil is right for you, it's best to look at your owner's manual or you can stop by and let our service team take a look.

Q: Do you sell new tires here?

A: Yes, we sell tires! We offer a full line‐up of tires from 16 quality name brands. We also offer replacement tires for your  vehicle.

Q: What is FordPassTM Rewards?

A: FordPass Rewards is an exciting program that allows members to earn and redeem valuable Points on vehicle service and maintenance or new vehicle purchases. Members are recognized at three membership Tiers: Bronze, Silver and Blue. Higher tiers unlock exclusive benefits, enhanced earning opportunities and more ways to redeem Points.

Parts Questions:

Q: When are your parts center hours?

A: Our parts center is open on Mondays to Fridays from 7:30 AM to 6 PM and Saturdays from 7:30 AM to 3 PM.

Q: Can I order OEM parts from your dealership?

A: Yes! Check out our parts center online or visit us in person!

Q: What parts brand does your parts center offer?

A: We have parts available for Ford, Lincoln, and other major vehicle brands. With the addition of the Omnicraft™ line, we've got you covered up to 90% of vehicles on the road.

Q: Why choose Ford Accessories?

A: Ford Accessories are the only accessories built specifically for your vehicle, designed to offer the ultimate in personalization and performance.